Our Returns Policy...



Here at Medical Supermarket, we understand that from time to time you may need to return products which are not suitable. Please check below our returns policy and for further information, please check out our Terms and Conditions of Trade


Goods are not supplied on a sale or return basis. If any Goods are returned, the Goods must be unused and in original packaging and fit for resale. Returns will only be accepted with prior written permission of the Company. This must be obtained within 3 working days of date of dispatch. 

If you are not being entirely satisfied with any goods received, you must let us know immediately and we will endeavour to do whatever we can. However if you have purchased an item that has been specifically made for you, i.e. a custom stamp or furniture we will not be able to accept a return unless they are faulty. The same goes for any pharmaceutical items.

For hygiene and safety reasons we cannot exchange or accept the return of items, which have been opened and used

As we purchase all items especially for you each and every time, we will endeavor to return it to the manufacturer or supplier. However, non-faulty goods accepted at the Company's discretion for credit will be subject to a handling charge at a rate of 25% on net invoice value or a minimum of handling charge of £15.00+vat. 

Membership Scheme Returns Policy

Cancellations:

We do not give refunds for cancelled new member subscriptions or for cancelled bookings for workshops or seminars.

Refunds:

We will refund your renewal payment or credit the invoice raised provided that you cancel your subscription during the 14 day period following the email notice / invoice. After the end of the applicable 14 day refund period, your 12-month subscription payment is non-refundable.

How to cancel automatic renewal:

You must contact Medical Supermarket to cancel your subscription. If you cancel within 14 days of the email notice / invoice, your cancellation will be effective immediately.

Otherwise, your cancellation will be effective at the end of the then-current 12-month subscription term for which you have already paid or have been invoiced.

If you have any questions, please get in touch today:  0203 3017 6500 or email sales@medical-supermarket.com

 

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