Join Our Team

Position: Customer Loyalty Advisor
Location: HQ, Aylesbury, Buckinghamshire

 

 

As a Customer Loyalty Advisor you'll be part of the team responsible for making the customer's experience the best it can be. Answering customer's queries makes up a large part of your role, keeping in regular contact with them over the phone or via email. You will also need to communicate with a variety of suppliers to obtain information on orders and products.

Our website is the centre of the business and as such needs to be kept up to date with products, services and information, your involvement with this will be a key part of the role.

Team members are encouraged to take ownership of their own tasks ensuring completion is in line with our company standards to maintain a high level of customer service.

 

 

Working hours: 9:00am – 5:30pm

 

  • Adhering to company Standard Operating Procedures
  • Dealing with incoming queries from customers via various platforms: Phone, Email & Live Chat
  • Placing orders and dealing with related queries
  • Liaising with suppliers to obtain information on orders and products to ensure that customers and the website are kept up to date
  • Updating website content
  • Providing supporting for the sales team to meet customer requirements
  • Pro-actively contacting customers to update them as well as building relationships 

  • Passion for providing world class customer service and a genuine interest in helping customers
  • Passion for E-commerce
  • Excellent communication skills
  • A positive attitude, helpful manner and the ambition to support a thriving business
  • Good IT capability including strong Excel/Word
  • A confident and determined approach
  • Able to handle complaints and difficult situations
  • A high degree of self-motivation and drive
  • The ability to work both independently and as part of a team
  • Belief in our values

  • Competitive Salary
  • Competitive Holiday Entitlement: 28 days, with one additional day for each year of service
  • Competitive Pension
  • Sick Pay with Increased Service
  • Discount Scheme
  • Free Parking
  • Casual Dress
  • A young, fun environment
  • A chance to think outside of the box, make changes and get stuck in with the wider team

Please email your CV and cover letter to: amanda.wilson@medical-supermarket.com

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