Our Returns Policy

How to arrange a return

Here at Medical Supermarket, we understand that from time to time you may need to return products which are not suitable. Please check below our returns policy and for further information, please review our Terms and Conditions.

Goods are not supplied on a sale or return basis. If any Goods are returned, the Goods must be unused and in original packaging and fit for resale. For hygiene and safety reasons we cannot exchange or accept the return of items, which have been opened and/ or used.

Returns can only be accepted on stocked lines which is noted on the website against each product and should be requested to us within 72 hours of dispatch, as marked on the delivery note.

If you have purchased an item that has been specifically made for you, i.e. a custom stamp or furniture or a product that is listed on the website as 10-14 Days (Non-Returnable) then we will not be able to accept a return unless they are faulty. The same goes for any pharmaceutical items.

Non-faulty goods returned are subject to a collection charge of £15.00 exc VAT as a courier will need to be sent to collect the items.

In some instances where items are sent directly from the manufacturer if a return is required and accepted, there will be a re-stocking charge at a rate of 25% on net invoice value.

If you have any questions, please let us know:  0203 301 6500 or email help@medical-supermarket.com

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