FAQs

If you cannot find what you are looking for, please contact us or complete our New Product Request form. Once we have the details for the product you require, our procurement team will do their best to source the item and make it available to order online. Please allow up to 3 days for this process and we will get back to you as soon as we have more information.

As an account holder with Medical Supermarket, you will automatically receive discounts based on the volume of your business. To maximise your savings and ensure you are on the correct pricing tier, we recommend speaking with your account manager, who can review your costs and ensure you are receiving suitable discounts on supplies and services.

Our vision is to provide quality products and services at competitive prices, so we do our best to offer the best discounts upfront. Nevertheless, if another supplier is offering the same product at a lower price, do let us know. We will always try to price match when possible. You can also send us an invoice for a free price comparison.

Yes. If you are a large health or social care organisation purchasing in volume, we offer group pricing, centralised invoicing and quarterly savings reports. See our group purchasing benefits.

Our MHRA Licence allows us to distribute an extensive range of pharmacy and Prescription Only Medicine to addresses that are authorised by governing bodies such as the CQC in England. To get your address authorised you will need to complete this form. Please note we do not currently offer controlled drugs or travel vaccines, but we hope to extend our range in the near future.

We have a vast range of services, including PAT testing and equipment calibration, all in one place to make life easier. View our services.

If you would like us to collect your empty toners and ink cartridges, we can supply a box free of charge for them to go into, then collect at your convenience. Simply email help@medical-supermarket.com and we can arrange this.

Items that we hold in stock are available for next-day delivery when an order is placed before 4pm, including most stationery & toner supplies. Items that are not held in stock will have a longer delivery time; the estimated delivery time and stock levels for each item can be found on the product page below the image. Require a piece of equipment urgently? Let our team know and we may be able to speed up delivery or offer a faster alternative.

We offer free delivery for medical & cleaning orders over £75.00 exc VAT and free delivery for stationery orders over £50.00 exc VAT.

This is split based on how orders are despatched: your medical & cleaning supplies come straight from our warehouse, and stationery orders are despatched from our stationery supplier. To minimise environmental impact and help maintain a low carbon footprint, we encourage customers to consolidate orders when possible.

We offer same-day despatch on orders containing stocked lines placed before 4pm, so you can expect your delivery the next working day. Orders are sent via a 3rd party courier and all deliveries need to be signed for by a member of staff on site.

We can also schedule an own-fleet courier service for social care customers ordering in bulk. Please contact our team to learn more about our own-fleet delivery schedules and how we can tailor our service to suit your needs.

All orders are despatched and delivered Monday – Friday, between 8am and 6pm. If your facility will be closed during a specific period, please let us know so we can inform the courier. We also offer a morning delivery option (before 12pm), which incurs an additional carriage charge.

If there is no one available to sign for the order at the time of delivery, it will be taken back to the local depot and reattempted the next working day.

We can deliver some medical items into Europe. There will likely be an additional international courier fee when delivering outside of the UK. Please get in touch for more information.

If you become aware of any amendments needed to your order, please let us know as soon as possible. We will do our best to make the changes that are needed.

We try to minimise any mishaps, but should you have any issues please contact us immediately so we can investigate and resolve this for you as soon as possible.

To learn everything you need to know, please read our returns policy.

Absolutely. You are more than welcome to call us on 020 3301 6500 or email sales@medical-supermarket.com to place an order. Please have your account number to hand, and make sure email orders are sent with an official business signature.

You can add additional staff as users by clicking 'Login & Account' and selecting the details tab, which gives you the option to create a new user account for a colleague. Alternatively, email your request to help@medical-supermarket.com and our team will add your colleague. All we need is their full name, email address and position. Once the user has been added, we will send the login details directly to your colleague.

Yes. Under Manage my Account, My Details, there is the option to change your password.

Yes. If you need budget controls, this is something we can set up for you. Just contact our team.

You can view your spend management information under My Account, Manage my Spend, View my Spend. Here you can see your full history as well as your purchases in graphs by month and by category, such as stationery or medical supplies.

All of your invoices and statements can be found under the Manage my Account section once you are logged in.

We send weekly statements every Friday detailing the amount due on your account and when payment is required by.

When placing an order online you can pay on account or by credit or debit card. You can also settle your invoices by BACS, credit or debit card, or cheque.

Yes. To set this up, simply complete our Direct Debit form.

We can provide your invoices and orders monthly in a consolidated presentation instead of per order. Contact us for more information.

Customers who choose to purchase on account and pay by invoice are subject to a credit limit. A credit limit protects any online trading business and helps prevent fraudulent purchases.