Don’t just take our word for it
GP surgeries, care homes, clinics and pharmacies have left more than 300 reviews of Medical Supermarket on Trustpilot. Here’s what they say about our prices, our deliveries and our team.
TrustScore on Trustpilot
from 304 reviews
How customers rate us
of our Trustpilot reviews give us 4 or 5 stars. We reply to every negative review, and use what we hear to get better.
Figures from our Trustpilot profile, October 2026.
Why customers stay with us
Fast delivery
“Speedy delivery, usually next day.”
Great prices
“More often than not they are cheaper than other suppliers.”
Real people
“Have a human being answer your call.”
We find it for you
“Will go out of their way to source for you.”
What our customers say
Awesome experience shopping here!
“Seb has been diligently helping us out in our efforts to reduce costs for our business and we are grateful for this. Keep up the good work and we will be here to support you as well.”
Try them you won’t regret it
“Our health centre has been with Medical Supermarket for 8 years and to this day the service and quality of goods has been excellent. We have bought a plethora of goods from exam couches, fridges, to everyday healthcare items and never had an issue.”
“We then put an order in on the same day which arrived on the Friday......WOW never had a service like it!! We used to use several different suppliers (with higher prices) but now we will use Medical Supermarket for all our needs now. Very impressed.”
“The team at MS consistently goes above and beyond, offering excellent service and great prices.”
The best medical supplier we use.
“More often than not they are cheaper than other suppliers, delivery times are fast and whenever we need a specific item that may not be in stock, they go out of their way to give us an ETA and get items out to us as a priority.”
Excellent Service
“Prompt deliveries. Great customer service with great value prices. Nothing is a problem for the Sales Team.”
“I cant speak more highly of this company. The staff that answer the calls are quick and super friendly. Deliveries are fast and reliable. if I have a query its dealt with immediately. I would definitely recommend them to any company.”
“I have used medical supermarket for quite a few years, now. I have never had a cause to complain. It is also very nice to be able to get through on the phone and have a human being answer your call.”
Great team
“They always try their best to help and source the items for our surgery. Fast delivery and always let you know if there is delays.”
Excellent service
“Excellent service. Speedy delivery, usually next day. Superb after sales service. Can’t fault them at all.”
Always has the stock I need
“Always has the stock I need. Delivery is quick and the staff are extremely helpful.”
“Easy to order on line & quick delivery however if you cannot find something the staff are extremely helpful and will go out of their way to source for you.”
Great company. Highly recommend them
“What a great company, very polite, helpful and attentive. If we have an issue they go out of their way to sort the problem out and we always get it resolved.”
Exceptional customer service
“Although the product sent was not as listed, this was made up for by exceptional customer service when I raised a query.”
“Always on hand to help and the team are absolutely lovely! All queries are dealt with straight away and I have never been let down by them!”
Service outstanding
“Very friendly on the phone quick to act and respond promptly. Keep you up to date by email. I wish other companies would work the same way.”
All good v good
“Very well packaged, very quickly dispatched, immediate free delivery to the door and best price too!”
“All of the staff at MS always go that extra mile. Fantastic service and competitive pricing.”
Reviews are taken from our Trustpilot profile. Some are shortened, but none have been reworded.
The people our customers mention by name
Our account managers look after the same customers year after year, and it shows in the reviews.
Want the full story? Read how 13 GP surgeries saved up to 34% in our case studies.
Ordered from us recently?
We’d love to hear how we did. It only takes a minute, and it helps other practices choose a supplier.
Common questions
Are these reviews real?
Yes. Every review on this page was left by a customer on Trustpilot, an independent review site. You can read them all, good and bad, on our Trustpilot profile.
What happens if something goes wrong with my order?
Call or email our team and we’ll sort it out. We reply to every negative review on Trustpilot too, and use the feedback to improve.
How can I try Medical Supermarket?
Open a free account online, or ask for a free account review and we’ll show you what you’d pay with us.
See why customers stay with us
Get a free, no-obligation account review, or call our team on 020 3301 6500.
