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Our IT platform to help you spend less and control more

Your online account

Control every order, every site, every pound

Our online ordering system gives practices, care homes and groups one place to order, with agreed prices, approved products, live stock, budgets and spend reports built in.

Control Data Agreed pricing Savings One place to order
      medical-supermarket.com / My Account
Riverside Health Group Example account
Manage users & sites
Track my order
Favourite products
View my spend
Invoices & statements
Two-factor & passkeys
Control Budgets, approvals and sign-off limits for every site and user.
Data Spend by site, by category and by product, ready to download.
Agreed pricing Your agreed prices on your approved products, every time.
Savings Fewer suppliers, less admin and no off-list spending.
One place to order Everyone in your team orders from the same account.
1

Multiple sites, one account

Run a group of surgeries, a PCN or a chain of care homes? Set every site up under one group account. Each site orders for itself and gets its own deliveries, while you see everything in one place.

  • A separate delivery address and budget for every site
  • Add, remove and manage users yourself
  • One consolidated bill for the whole group each month
Example group
Riverside Health Group 3 sites · 14 users
Riverside Surgery Budget this month
 
62% used
Oakwood Care Home Budget this month
 
48% used
Hillside Clinic Budget this month
 
94% used
2

Budgets, approvals and sign-off limits

See your spend in real time and set budgets with our budget control tools. Choose which orders need signing off. If an order goes over budget, or above a sign-off limit you set, it's held and the approver is emailed automatically.

  • Set budgets for each site
  • Have some or all orders signed off by an approved person
  • Sign-off limits based on the value of the order
How approval works
Order placed
Held
Approver emailed
Signed off
Delivered
Example: Hillside Clinic's order would take it over its monthly budget, so it's held and the practice manager gets an email to approve it.
3

Approved products at agreed prices

We'll agree your prices and set up the products your team is allowed to order. Everyone sees the same approved list at the same agreed price, so there are no surprises on the invoice and no off-list buying.

  • Your agreed prices, shown on every product
  • Approved product lists for your sites
  • Favourites and product history so your team re-orders the right thing
Example approved list
Nitrile examination gloves, medium (100)
Approved Favourite
Agreed price Your price
Universal sanitising wipes (200)
Approved Ordered last month
Agreed price Your price
Couch roll, 50m (9 rolls)
Approved Favourite
Agreed price Your price
4

Live stock, so you know before you order

Every product shows whether it's in stock and how many we have, in real time. You can see straight away what will arrive tomorrow and what is on back order, and keep track of anything outstanding from your account.

  • Real-time stock levels on every product
  • See what's on back order before you buy
  • Outstanding items and order tracking in your account
  • Next-day delivery on stocked items ordered by 4pm, Monday to Friday
What you see on every product
Supplier: Medical Supermarket
Lead time: In stock
Quantity in stock: 20
Other items: On back order , shown before you order
5

Spend data and simple billing

Get useful management information at the touch of a button. See your spend by site and by category, download a spreadsheet of every order and product, and pay the way that suits you.

  • Spend by site, by category and by product
  • Download a spreadsheet of all orders and products purchased
  • One consolidated bill per month
  • Download invoices, credits and statements online
  • Pay by Direct Debit, and request a credit limit review online
Example spend by category
Gloves & PPE   32%
Infection control   24%
Dressings   18%
Paper products   14%
Stationery   12%
Spend report.xlsx Monthly statement Invoices & credits
6

Safety data sheets, on the product page

Stay on top of COSHH. Where we hold them, safety data sheets are on the product page, ready to download. There's no need to chase a supplier when the CQC asks.

  • COSHH and safety data sheets on the product's Downloads tab
  • Download them whenever you need them
  • Keep your COSHH file up to date with less effort
Product page, Downloads tab
Details Further info Downloads
PDF COSHH / Safety Data Sheet Download
PDF Product safety data sheet, latest version Download
Ordering made easy

Tools your team will use every day

Favourites Build your own list of the products you order most.
Product history See everything you've bought before and re-order in a click.
Saved baskets Save a basket for your regular weekly or monthly order.
Standing orders Schedule repeat orders and service reminders.
Order tracking Track the delivery of every order online.
Order history Full details of past orders, available to download.
Returns Request a return from your account.
Sourcing Can't find what you need? We'll source it for you.
Everything in your account

All the tools, in one place

Account Change password Manage users Addresses
Orders Track my order Outstanding items Saved baskets Order history Standing orders
Products Favourite products Product history
Billing Invoices & statements Payments View my spend Pay by Direct Debit Credit limit review
Help Contact us FAQs
Other Drug authorisation form Return request Two-factor authentication Manage passkeys

Secure by design: protect your account with two-factor authentication and passkeys.

See it working for your practice

Open a free account, or book a free account review and we'll set up your sites, users, budgets and agreed prices for you.

Example accounts, sites, budgets and figures on this page are for illustration only.

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